You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender /(Please note for online purchases the 14 days starts from the date on the receipt). Note that the customer will be responsible for all return or exchange shipping costs to our store in Edmonton, or they can visit our store to process the return or exchange.
Upon receiving your return, Mini Dreamers will inspect the item to make sure it is in original condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, Mini Dreamers reserve the right to refuse the return or exchange. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Store credit or exchange only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) a Return Authorization is required - please see below for more information.
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.
Clearance items are FINAL SALE.
For safety, health & hygienic reasons, some products are final sale.
These products include, but are not limited to:
- Car seats & car seat bases
- Breast pumps & accessories
- Baby monitors that have Wi-Fi functionality
- Bath tubs & Bathing accessories
- Skin care products, toothbrushes & toothpaste once opened
- Safety gates once opened
- Special Order & Pre-Order Items
- Clearance items
- Gift Cards
- Mattresses & Mattress Covers